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At Chloe Spaces, customer satisfaction is our top priority. This Return and Refund Policy outlines the terms and conditions for returns, exchanges, and refunds. Please read it carefully to understand your rights and our processes.
1. Eligibility for Returns
- Items may be returned within [30 days] of purchase for a refund or exchange.
- To be eligible for a return:
- The item must be unused and in its original packaging.
- Proof of purchase (e.g., receipt or order confirmation) must be provided.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Personalized or custom-made products.
- Items marked as “Final Sale.”
- Digital products or downloadable content.
3. Return Process
To initiate a return:
- Contact our customer service team with your order details and reason for the return.
- Once approved, you will receive instructions for returning the item.
- Ship the item back to us at the address provided in the return instructions. Please note that you are responsible for return shipping costs unless the item was defective or incorrect.
4. Refund Policy
- Refunds will be processed to the original payment method within [7–10 business days] after we receive and inspect the returned item.
- If the refund cannot be processed to the original payment method, store credit may be issued instead.
- Shipping fees are non-refundable unless the return is due to our error.
5. Exchanges
- If you wish to exchange an item, follow the return process outlined above.
- Once we receive the returned item, we will process the exchange and ship the replacement to you.
6. Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within [7 days] of receiving the item.
- Provide photos and a detailed description of the issue.
- We will provide a replacement or a full refund, including shipping costs, if applicable.
7. Cancellations
- Orders may be canceled before they are shipped. Contact us immediately to request a cancellation.
- If the order has already been shipped, you will need to follow the return process.